Knowledge base | Homeshift Help

What can we help you with today?

General Homeshift info

  1. What does Homeshift do?
  2. Is there a Homeshift App?
  3. What do I need to do if I sign up?
  4. What to expect when you're switching - Internet
  5. What to expect when you're switching - Water / Council
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About my switch

  1. I thought I switched but received a bill from my old supplier!
  2. How long does the switch take?
  3. I switched and haven't heard anything since
  4. Can I check my switch was successful?
  5. What's the status of my switch?

Electric and gas meter help

  1. Can I change my pre-paid meter to a regular meter?
  2. When do I need to send you a meter reading?
  3. Can I get a Smart Meter?

Supplier confusion

  1. I thought my supplier was X but I just got a bill from Y!
  2. Have you notified all of my suppliers?
  3. Who is my supplier?

Bills

  1. Can I get a paper bill?
  2. Why am I paying two bills?
  3. My bill seems way too high
  4. I received an unexpected bill from my old supplier!
  5. Can I change my bill date?
View all 7

Moving in / out of a property

  1. How can I make sure I won't be charged after I move out?
  2. What do I need to do when I decide to move out?

About Council Tax

  1. How do I apply for council tax exemption?
  2. Should I get a tax exemption?

About my existing account

  1. The balance showing in my account is crazy!
  2. I need to change my payment details
  3. Some details in my Homeshift account are wrong
  4. Can I add housemates to my property's account?

Homeshift Internet

  1. Does someone need access to my property for internet set up?
  2. I need to reschedule my engineer visit
  3. My internet isn't working!

Contact us

  1. Homeshift contact details
  2. Can you call me?