What can we help you with today?
General Homeshift info
What does Homeshift do?
Is there a Homeshift App?
What do I need to do if I sign up?
What to expect when you're switching - Internet
What to expect when you're switching - Water / Council
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About my switch
I thought I switched but received a bill from my old supplier!
How long does the switch take?
I switched and haven't heard anything since
Can I check my switch was successful?
What's the status of my switch?
Electric and gas meter help
Can I change my pre-paid meter to a regular meter?
When do I need to send you a meter reading?
Can I get a Smart Meter?
I thought my supplier was X but I just got a bill from Y!
Have you notified all of my suppliers?
Who is my supplier?
Can I get a paper bill?
Why am I paying two bills?
My bill seems way too high
I received an unexpected bill from my old supplier!
Can I change my bill date?
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Moving in / out of a property
How can I make sure I won't be charged after I move out?
What do I need to do when I decide to move out?
About Council Tax
How do I apply for council tax exemption?
Should I get a tax exemption?
About my existing account
The balance showing in my account is crazy!
I need to change my payment details
Some details in my Homeshift account are wrong
Can I add housemates to my property's account?
Does someone need access to my property for internet set up?
I need to reschedule my engineer visit
My internet isn't working!
Homeshift contact details
Can you call me?
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